Ty, the owner, bid the job for us. He was a very nice, pleasant and professional guy. We had him bid new siding, gutters, soffit and facia, new windows, painting and minor repair of front porch, and a new roof. Ty came to our house several times, at our convenience, to review the bid, answer questions, review options, etc. He was very responsive during the bid process and was certainly proactive in following up/checking in with us, but was not overly aggressive about us signing the contract. We had two other compaies give us bids and price-wise, Meredith was in the middle, but we liked the customer service we were getting right up front, so we went with them. I thought Ty was very honest in the bid process. For example, I asked him to include replacing the roof on a newer addition to the house and he advised against it, saying it was unnecessary to replace the roof and that it would be a waste of money. Also, when quoting the window job, he quoted the middle-of-the-road window line. I did some research on-line and asked him about the price difference for the top-of-the-line window line. He explained why he uses the middle-of-the-road product and why he thought it was sufficient for our needs, but was happy to quote both lines and let me decide what I was happy with. Once we signed, Ty kept to the schedule he had given us in terms of starting the project.

Ralph was our foreman, and he was very prompt, professional, and pleasant during the job. He would ask me where I was hiding the home-baked brownies each morning – I finally got to making them by the end of the project! Just a pleasant guy to be around which makes these things easier on the homeowner. They showed up on time each day. The crew would leave early (in my opinion (3:00 or so)) but I never really saw them take a true “lunch break”, so 8:00 – 3:00 would be a full day of work actually. Ralph always took the time to answer my questions during the project. He was also happy to correct/address issues I raised during the project. For example, I did not like the color chaulking they put around the first window. I told Ralph and he asked Ty to bring him a different color when he was at the job site next time. It took a few days for the new stuff to get there, but when I told Ralph Friday morning that I really wanted all the windows chaulked so I could move my furniture back over the weekend it was done by the end of the day. Also, I felt that I was getting a draft off of one of the windows they put in and I told Ty and he had Ralph check it out the next day. He spent a good bit of time testing the seals, blowing air into it from outside, etc., but couldn’t find that it was drafting. I haven’t had problems with it since. I must have imagined it! I feel confident that if it becomes a problem as he cold weather gets here it will be addressed…

After the job, when I had an issue with some of the flashing allowing water to come into the addition, Ty had Ralph at my house the next morning to fix it. While there Ralph also addressed a pipe that another contractor had left open that was allowing water into our mechanics room “gratis”.

Overall, I was very pleased. Having this much work done on your house is never pleasant, but at least this wasn’t painful! This was one of the best experiences I have had working with contractors and I would recommend, and have recommended, Meredith to other homeowners.

Theresa Nixon
In early July, 2012, Ty, the owner, called me back very promptly and came out to take a look at what needed to be done, as well as providing me with an estimate for the work on the same day. It turns out a special type of siding had to be ordered to complete the job and there were a few minor delays, but once the order came in, the Meredith crew was quick to get the work done. I appreciated Ty’s honesty and expertise in informing me about the siding we should use to make sure it would last a long time (which included a lifetime warranty for the siding). I did not, I confess, know much about home repairs such as siding, etc. because my late father was usually involved in these types of dealings. I did not feel taken advantage of one bit, and the cost to complete the job was very reasonable. The two man crew came on the day they promised and worked steadily for about 3 1/2 hours to complete the job.They were professional and friendly and were careful in cleaning up when they were done. I am satisfied with the work and would definitely use Meredith Home Improvements again if more home repairs are needed.
Barbara Hudson

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